RETURNS & REFUNDS

We hope you're completely satisfied with your order. If not, you have 30 days from receipt to return your items.

1. How to submit a return request? 

All return requests must be submitted through our returns portal: https://cafeducycliste.loopreturns.com/#/ Only orders placed online are accepted. No return can be processed without prior validation through this portal.

Once registered, you will receive a return label with a unique barcode to place inside your parcel.

At checkout, you can add Checkout+, an optional paid service that covers free returns and exchanges on your entire order. Simply initiate your return through our portal and we'll take care of the rest.

2. Your refund options

When registering your return, three options are available:

• Store Credit (+15%) : a store credit worth 15% more than the returned item's value — ideal for ordering a new size.

• Standard Refund : the amount is credited to your original payment method.

• Exchange : our direct exchange service is currently under development and will be available soon. In the meantime, we invite you to use Store Credit to place a new order.

3. Eligibility conditions

Items must be returned in their original condition: unworn, unwashed, with all tags attached and in original packaging. Any item that does not meet these criteria may be refused.

4. Shipping & Return address

Return shipping costs are the customer's responsibility. We recommend using a tracked shipping method — Café du Cycliste accepts no responsibility for loss or damage during transit.

Return address:

AXAL - Café du Cycliste

7 rue du canal - ZI

68126 BENNWIHR GARE

France

5. Processing times

Upon receipt, each item undergoes a quality check (up to 5 business days). The refund or store credit is issued immediately after validation. Additional bank processing time may apply depending on your financial institution.

6. Support

Any questions? Our customer service team is available via the contact form on our website.

RIGHT OF WITHDRAWAL

Changed your mind? Here's how it works.

You have 14 days to withdraw from your purchase, without giving any reason. The process depends on the status of your order:

• Your order has not yet been prepared : it is automatically cancelled before shipping. You are fully refunded — no further action needed.

• Your order is being prepared or has already been shipped : simply refuse the parcel upon delivery. It will be returned to us automatically, at no cost to you.

• Your order has been delivered : if you are still within the 14-day period, you must return the item at your own expense, as with a standard return. Please follow the return procedure in your customer account.

In all cases, once your withdrawal request is registered, you will receive an acknowledgement by email. The refund is issued upon receipt of the return (or upon presentation of proof of shipment), and no later than 14 days after your request.