The terms and conditions laid out here govern the relationship between the company Alcantara & Ritz, LLC with capital of €10,000, its head office being 16 Quai des Docks 06300 Nice, VAT No. FR63513061341, registered with the ‘Registre du Commerce et des Sociétés’ of Grasse under the No. 513061341, hereafter referred to as ‘Alcantara & Ritz’, and the Customer of the website

Alcantara & Ritz reserves the right to alter the Terms & Conditions at any given time. In the case of any alterations, the terms and conditions subject to each order are those which applied at the moment that the order was made.

1. Application of the terms and conditions

The Customer recognises their familiarisation of the entirety of the current terms and conditions and explicitly declares to have accepted these when they confirm their order, clicking the button ‘I have read and accepted the terms and conditions’. The Customer recognises the fact that they have familiarised themself at the moment the order is processed. The terms and conditions are stated on the screen (denomination, price, quantity, colour, product specifications, shipping costs) and the Customer declares to have accepted these unreservedly.

2. Validity of the order

Our offers are intended exclusively for private individuals. The articles displayed on the website are available until they are out of stock. In the case of the unavailability of an article, Alcantara & Ritz will take steps to inform the Customer and refund them within 14 days.

3. Presentation of products

The products offered for sale on the website are described and presented with the greatest possible accuracy, within the limit of available stock. These indications are updated automatically in real time. However, an update error, no matter the cause, is not the responsibility of Alcantara & Ritz. To this end, Alcantara & Ritz will not be liable for the cancellation of an Order of a Product due to a lack of stock.

4. Price and payment methods

Alcantara & Ritz reserves the right to alter their prices at any given moment, but the Products will be charged on the basis of prices at the moment the payment of the Order is registered, subject to availability. If the Customer benefits from a special offer, they must enter the code provided to them into a designated bar beforehand.

5. Prices and payment methods

When the order is made, the Customer will fill out a form containing the following named details: title, surname, name, complete shipping and billing address, email address, telephone number. At this time, the Customer will create their password. The customer can pay by bank card or from their Paypal account directly on the website. Cheques are not accepted as a payment method. Paypal (Europe) LLC and Co. is a company under the jurisdiction of Luxembourg, registered with the ‘Registre du Commerce et des Sociétés’ of Luxembourg with the number B118349 whose registered office is sis 22-24, Boulevard Royal - L-2449 Luxembourg. For more information, the Customer can consult the following website: The customer expressly acknowledges that the communication of their bank card number (along with the expiry date and the CVC code) to Alcantara & Ritz acts as authorisation to debit their Account with the amount of the price of the ordered Products. It confirms the order definitively. After confirming the payment, the Customer confirms their order definitively and irrevocably. The products remain the property of Alcantara & Ritz until the receipt of the order. Alcantara & Ritz reserve the right to not confirm an order for any reason, particularly the availability of the products, a problem concerning the received order, an abnormal order, a foreseeable problem with the delivery or a dispute relating to a previous order.


6. Securing Payments

Payment by bank card takes place exclusively through a secure banking server. Credit card details are encrypted using SSL (Secure Socket Layer) and never appear unencrypted on the system. Alcantara & Ritz does not have any access to these details and does not keep them on their servers. If a problem arises, please contact us at the following email address:

7. Identification on the website

The Customer who has already made an order on the website can choose a password allowing them, when they make further orders, to not have to fill out the same forms before making the order. A Customer who is already registered is recognised by the website as a customer of The Customer’s password is strictly confidential and personal. It shall not be divulged with or communicated to anyone.

8. Delivery Methods

A maximum of 3 working days after the order will be necessary to dispatch it. The delivery comprises the transfer of the physical possession of the Products to the Customer (the ‘Delivery’) The Delivery costs that apply to the Order are those mentioned on the Website when the Order is made. The ordered product is sent by a courier chosen by Alcantara & Ritz. The Delivery is made to the delivery address provided by the Customer, with the assumption that this should be the residential address of the Customer, of a physical person of their choice or of a moral person (delivery to their company). The Delivery cannot be made to hotels or post boxes. The usual average timescale for delivery in the different delivery areas are detailed below, notwithstanding any unexpected or force majeur that may delay the delivery independent of the will and diligence of Alcantara & Ritz. France: 3 working days Europe: 3 - 5 working days Rest of the World: 5 - 10 working days In order for the delivery timescales to be respected, the Customer should ensure to communicate exact and complete information concerning the Delivery address (such as, notably: street number, building number, staircase number, entry codes, intercom names and/or numbers etc.) When completing an order, please make sure to check the transport costs associated with your parcel, the merchandise will not be able to be returned if you have effectively confirmed your order and the transport costs.

9.Rights to withdrawal, refunds and returns

Confirming to article L.221-18 of the Consumer Protection Code (Code de la Consommation), the non-professional Customer has fourteen (14) days counting from the reception of the order to exercise their right to withdrawal to Alcantara & Ritz, with no obligation to state the motivation of their decision, on the condition that the items are returned in their original state and packaging. Under no circumstances can the clothes have been worn. Any damaged, destroyed or dirty articles will be refused by Alcantara & Ritz. The exercising of the right to withdrawal can be completed either by logging into the customer account in the ‘order’ section, or by using and sending the withdrawal request form found in Appendix 1 of the Terms and Conditions, by letter, to the following address: Café du Cycliste – Service retours – 8 rue Chabrier – 06300 NICE, France, or by email to our customer service team:

10. Intellectual Property

The customer is forbidden from copying or downloading all or part of the content of the website without prior and express permission from Alcantara & Ritz, who remains the sole owner of the entirety of the intellectual property rights relating thereto. Alcantara & Ritz retains full ownership of the Products sold until full payment of the total price, with fees, taxes and mandatory contributions included.

11. Applicable Law

The Terms and Conditions laid out here are subject to French law.