Stakeholder identification
Indicate your relationship with Café du Cycliste: employee, supplier, customer, partner, local resident, etc. You do not have to provide your name if you wish to remain anonymous.
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Men
Highlights.
On Bike.
Off Bike.
Collections.
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Women
HIGHLIGHTS.
ON BIKE.
OFF BIKE.
COLLECTIONS.
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La Marque
Highlights.
Forever Outsiders.
Stores.
Community.
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La Gazette
Highlights.
Articles.
Outsiders Guides.
Categories.
Report - Ethics
Complaint mechanism
Complaint and reporting form
A space for you to speak up. Anyone affected by our activities can report an issue, concern, or situation that appears inconsistent with our ethical and social commitments.
Purpose
What is this form for?
This form allows you to report any breach, concerning situation, or incident that you have observed or experienced in connection with Café du Cycliste's activities—whether within our company, our supply chain, or our retail locations.
We are committed to handling every report seriously, confidentially, and without retaliation.
Accessibility
Who can use this form?
This form is open to anyone connected with our company:
- Employees
- Suppliers and subcontractors
- Service providers and partners
- Customers
- Local communities
Instructions
How to complete the form
The form contains five sections. Here is how to complete them:
Nature of the report
Select the category that best matches your situation: human rights, working conditions, environment, discrimination, business practices, or other.
Description of the facts
Describe the situation as precisely as possible: what you observed, when and where it happened, and who was involved. The more detailed your description, the more effectively we can act.
Attachments (optional)
If you have documents, photos, or any other material that can support your report, you may attach them directly to the form.
Contact details (optional)
If you would like to be kept informed about the follow-up to your report, you may provide an email address. This information will remain strictly confidential.
Processing
What happens after submission?
Each report follows a handling process defined in our internal procedure:
Within 5 days
Acknowledgment of receipt and registration of the report, if you provided contact details.
Within 15 days
Analysis of the situation and, if necessary, the launch of an internal or external investigation.
Within 30 days
Response and implementation of corrective measures. You will be informed if you provided contact details.
