Guarantee Our priority is your satisfaction. We are completely confident in the quality of our products and make all possible efforts to guarantee that you will be 100% satisfied with your purchase.
If you consider that your product is defective, please contact us as soon as possible by following the returns procedure as detailed below. Café du Cycliste will evaluate if your product has suffered from a manufacturing defect. If it has, we will offer a replacement or full refund if the product is not available anymore. Please note that a product can not be considered defective if the problem does not occur under normal conditions of use or if it results from long term usage.>
Returns Policy We aim to make returns as easy as possible. If you are not 100% satisfied with a product, you can return it within 15 days of receipt for either a size exchange, an alternate product or a full refund. The returned product must be in 'as new' condition, unworn and in its original packaging with labels attached. The postage for returning items is at your cost but the shipping costs for any replacement items will be at our charge. We advise using a tracked and/or signed for service when returning items as we cannot be responsible for returned items which go missing in transit.
To make a return, simply log in to your account, choose 'returns' from the menu and follow the instructions. If you purchased your items without creating an account, please click here to find the details of your order. You will then be asked to create an account to process the return.
Please note that returns are only accepted for items you purchased online from www.cafeducycliste.com. If you have you purchased your item from one of our retail partners, please contact them directly to arrange the return.
Our returns address is: 19 Impasse Jeanne Marlin, 06300 Nice, France
Christmas Returns Policy Shop and give in complete confidence. For any items bought on or after the 23rd November 2017, we have extended our returns period to the 15th January 2018. Allowing total peace of mind for Christmas gifts.
Prices & VAT Prices are quoted in Euros, GBP and USD and the payment currency is dictated by the delivery address for any order. Prices of any products delivered outside of the European Economic Community exclude value added tax and any local import duties that may be payable by the recipient on receipt of the order.
Product Care Please check the detailed instructions for each garment on their individual page and on the garment itself. To keep your apparel looking its best, please follow these instructions carefully. Our products are made from the highest quality materials but special care will help guarantee a long life.
Company Information www.cafeducycliste.com is operated by Alcantara & Ritz SARL registered at 29 rue Marechal Joffre, 06000 NICE, France, VAT FR63513061341
THE ADDRESS FOR ALL RETURNS IS: 19 Impasse Jeanne Marlin, 06300 Nice, France
All images, design, text, pictograms, video, illustrations and other content are the copyright of Alcantara & Ritz. Any use, even partial, of this content is strictly prohibited without express written permission.