Our priority is your satisfaction. We are completely confident in the quality of our products and make all possible efforts to guarantee that you will be 100% satisfied with your purchase.
If you consider that your product is defective, please contact us as soon as possible by following the returns procedure as detailed below. Café du Cycliste will evaluate if your product has suffered from a manufacturing defect. If it has, we will offer a replacement or full refund if the product is not available anymore. Please note that a product can not be considered defective if the problem does not occur under normal conditions of use or if it results from long term usage.
To make it easier to give the perfect gift this Christmas, we have extended our returns window. For any order placed online between 15th November and 24st December, customers will have up until the 15th January to return their items. For orders placed after the 24th December, our normal returns policy will apply.
If you are not 100% satisfied with a product, you can return it for either a size exchange, an alternate product or a full refund. The returned product must be in 'as new' condition, unworn and in its original packaging with labels attached. The postage for returning items is at your cost but the shipping costs for any replacement items will be at our charge. We advise using a tracked and/or signed for service when returning items as we cannot be responsible for returned items which go missing in transit.
To make a return, simply go to our returns center by clicking HERE and follow the instructions. You will need your order number and the email address you used when placing the order.
Please note that returns are only accepted for items you purchased online from www.cafeducycliste.com. If you have you purchased your item from one of our retail partners, please contact them directly to arrange the return.
Our returns address is: 45 Rue Smolett, 06300 Nice, France
TVA AND OTHER TAXES
Prices are quoted in various currencies and the payment currency is dictated by the delivery address for any order. Prices of any products delivered outside of the European Economic Community exclude value added tax and any local import duties that may be payable by the recipient on receipt of the order.
www.cafeducycliste.com is owned and operated by Alcantara & Ritz SAS registered at 16 Quai des Docks, 06300 NICE, France. TVA FR63513061341.
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