Orders & Returns | Café du Cycliste

RETURNS POLICY

Our priority is always your satisfaction. We are completely confident in the quality of our  products and make all possible efforts to guarantee that you will be 100% satisfied with  your purchase. If, for whatever reason, you do need to make a return, our process is designed to be as  straight forward as possible.  

You have 30 days from the date of receipt of the package to return it to us.

You simply  need to visit our returns portal HERE, select your preferences and create your shipping  label.  

You will have 2 options regarding your refund:

 Option 1  

You can request your refund in the form of a gift card with a value 15% higher than  the amount you spent.  This is a great option if you want to change the size or colour of your item straight  away, or if you know you’ll be in need of something else soon. The added 15%  should cover any shipping costs that are applicable and/or, even better, allow you to  add something else in your basket or save it for your next order.  For example, if your refund amount is 150 Euros – instead you can get a gift card to  the value of 172.50 to use for an exchange product or a brand new order. The gift card is valid for 12 months.  

Option 2  

Refund to original payment method – a return of the original purchase amount paid  back to your card or other payment method.  If you select the option to create and pay for your return shipping label through our  returns portal, then we’ll be notified as soon as you drop off your parcel and your refund  process will begin. This is the quickest option.  

If you chose the gift card option, this will be emailed to you within 3 working days after  drop-off.  If you chose the refund to original payment method, this will be issued within 7-10  working days after drop-off. If you selected to send the parcel back using the carrier of your choice, please feel free to contact us at service-clients@cafeducycliste.com with the tracking details. This will speed up your return process.

 If we don’t receive any tracking information from you, the return will be processed on  arrival. If using a carrier of your choice, we advise using a tracked and/or signed for service when returning items as we cannot be responsible for returned items which go  missing in transit.  

All refunds are subject to control of the item. The returned product must be in as new  condition, unworn and in its original packaging with labels attached.  

The postage for returning items is at your cost.  If you consider that your product is defective, please contact us as soon as possible @  service-clients@cafeducycliste.com.

Café du Cycliste will evaluate if your product has  suffered from a manufacturing defect. If it has, we will offer a replacement or full refund if  the product is not available anymore. Please note that a product can not be considered  defective if the problem does not occur under normal conditions of use or if it results  from long term usage.  Please note that returns are only accepted for items you purchased online from  www.cafeducycliste.com. If you have you purchased your item from one of our retail  partners, please contact them directly to arrange the return.  For any further information on our returns procedure – please check-out our general  terms and conditions of sale.  

Our returns address is: 8 Rue Chabrier, 06300 Nice, France

VAT AND OTHER TAXES

Prices are quoted in various currencies and the payment currency is dictated by the delivery address for any order. Prices of any products delivered outside of the European Economic Community exclude value added tax and any local import duties that may be payable by the recipient on receipt of the order.

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RETURNS POLICY

VAT AND OTHER TAXES

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